Policy
CreatiVenesS works to customer-focused policies which ensure:
Value for Money
- A transparent charging policy
- Competitive Rates
- Income reinvested into the community
- A progressive pricing structure that enables us to work with voluntary and statutory organisations
An Ethical Approach
- We only tender for contracts where we know we have the relevant skills to carry out the work effectively
- We do not take work that is within the remit of CVS free core services
We recruit associates from within the voluntary sector to support the growth of a sustainable local voluntary sector
- We support our associates to gain new skills and identify development needs
- We respect the diversity within the organisations and communities that we work with
- We constructively challenge discriminatory behaviour
- We avoid using jargon and use plain English in reports, contracts and tenders
- We use local organisations and businesses to keep money in the community
- We are accountable to those communities for the work we produce
- We maintain relationships beyond the end of time-limited projects
Effective Services
- We agree desired outputs and outcomes with clients
- We work with clients to find solutions if things don’t go according to plan
- We agree reporting and monitoring arrangements before starting work
- We work to achievable timescales and objectives